Return & Refund Policy

At Medcopedia.com, we are committed to ensuring a fair, transparent, and customer-friendly experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and replacements may be requested.

Unless otherwise specified below, requests must be raised within 3 calendar days from the date of delivery. For damaged, defective, missing, or incorrect items, customers are required to provide an unboxing video as described in this policy.

1. Eligibility for Refunds

Customers may be eligible for a refund in the following circumstances:

1. The order was cancelled prior to dispatch.
2. The ordered book was found to be out of stock after order confirmation.
3. The shipment was lost in transit by the delivery partner.

Refund requests must be submitted within 3 calendar days of delivery, wherever applicable. Requests received after the applicable period may not be entertained.

2. Eligibility for Replacements

Customers may request a replacement in the following circumstances:

1. A torn, damaged, or defective book was received.
2. One or more incorrect items were received.

Replacement requests must be submitted within 3 calendar days of delivery. Requests received after this period may not be entertained.

3. Non-Refundable Scenarios

Refunds will generally not be issued in the following circumstances:

1. If an instrument or similar product is found to be non-functional upon arrival, the customer must contact the product manufacturer's or brand's official customer service directly. Medcopedia.com will not process refunds for such warranty or performance-related issues.
2. Refunds will not be provided due to a change of mind, personal preference, or post-purchase disinterest.
3. The order was rejected at the doorstep or returned to origin (RTO).

4. How to Request a Refund, Return, or Replacement

To raise a request, please contact our customer support team at support@medcopedia.com.

Please provide the following information:

• Order ID
• Brief description of the issue
• Relevant photographic or video evidence
• Courier/delivery documentation, where applicable

All requests are subject to verification and will be evaluated on a case-by-case basis.

5. Check Your Parcel Upon Delivery

Customers are strongly advised to inspect the parcel carefully immediately upon delivery and before opening the package.

Record an Unboxing Video

For claims involving damaged, defective, missing, or incorrect items, an unboxing video is mandatory.

The unboxing video must:

1. Begin recording before the package seal is opened.
2. Clearly show the outer packaging and its condition.
3. Capture the entire unboxing process in one continuous recording.
4. Clearly show any damaged, defective, missing, or incorrect item.
5. Be uninterrupted and unedited.

6. Time Limit for Raising a Request

Requests relating to damaged, defective, missing, or incorrect items must be raised within 48 hours of delivery, along with the required unboxing video and order details.

Other eligible refund or return requests must be submitted within 3 calendar days from the date of delivery, unless a different period is specifically stated in this policy.

7. Conditions for Return

Where a return is approved, the product must satisfy the following conditions:

• The product must be unused.
• The product must be in its original packaging.
• All original tags and accessories must be intact.
• The original invoice must be provided, wherever applicable.

Products showing signs of use, damage, alteration, tampering, or misuse may be rejected.

Gift Cards are non-returnable and non-refundable.

8. Return, Verification & Refund Process

1. Once a return or replacement request is approved, a reverse pickup may be arranged from the original delivery address.
2. Reverse pickup is generally arranged within 3–5 business days from approval.
3. Returned products may take approximately 7–10 business days to reach our warehouse.
4. Upon receipt, the returned product will undergo a quality and eligibility check, generally within 5 working days.
5. If the claim is approved following verification, the applicable refund will be initiated to the original payment method within 5–7 working days.

9. Manufacturing Defects & Branded Products

For instruments and branded products that are covered by a manufacturer's warranty, customers must contact the respective brand's official customer service directly for warranty, manufacturing defect, or performance-related issues.

Medcopedia.com is not responsible for processing warranty claims or for manufacturing defects, warranty coverage, or product performance issues that are required to be handled by the manufacturer or brand.

10. Verification & Claim Assessment

All return, refund, and replacement requests are subject to verification by our team.

Medcopedia.com and MEDICARE UNIMART reserve the right to accept or reject a claim based on the evidence and information provided.

Where a claim is declined due to insufficient, incomplete, invalid, or unverifiable evidence, the decision may be treated as final, subject to applicable law.

11. Legal Jurisdiction

Any dispute arising out of or in connection with this Return & Refund Policy shall be subject to the applicable laws of India and the exclusive jurisdiction of the courts in Kolkata, West Bengal, India, subject to applicable law.

12. Contact Us

For assistance regarding returns, refunds, replacements, or this policy, please contact us using the details below: