Delivery and Shipping Policy

1. General

1. This Delivery and Shipping Policy ("Policy"), together with the Terms of Use, sets out our policies and procedures towards delivery and shipping of Products purchased on Medcopedia.com ("Website"), operated by MEDICARE UNIMART (herein referred to as "MEDICARE UNIMART", "We", "Us", or "Our").
2. We provide shipping and delivery of our Products across India. We aim to provide the best customer experience by partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience receiving the Product that you have ordered from the Website. We make all commercially reasonable endeavours to ensure that Products are delivered to you in a timely manner.
3. By agreeing to use our Website and/or purchasing a Product on our Website, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Website. If you do not agree to the terms contained in this Policy, you are advised not to use, access, or transact on the Website.

2. Terms of Shipping and Delivery

1. We partner with third-party logistics service providers in order to facilitate Product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistic Partner by us.

   All orders placed on the Website are eligible for Same-day Shipping. Please note that "same-day" shipping refers to all orders being dispatched within 24 working hours from the time the order is placed.

   Please be aware that our dispatch centres do not operate on weekends (Saturday and Sunday). Therefore, any orders placed on weekends will be processed on Monday. Our standard dispatch timelines depend on the pin code to which delivery is made.

   We will also share details about your order following its dispatch on the email ID and/or mobile number provided by you or registered with us.

   You agree and understand that although we facilitate Product delivery through our Logistic Partners, we reserve the right to ship and deliver Products on our own without engaging any Logistic Partner or third-party service provider.

2. You agree and understand that although we endeavour to ship and deliver our Products across India, we may, at our sole discretion, determine a select list of areas which are unserviceable for delivery of Products.

   We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process orders on the Website in such cases. If an area has been deemed unserviceable by us, we shall notify the user at the time of placing an order on the Website.

   You may also verify whether an area is serviceable for delivery by entering the relevant area pin code on the Website. MEDICARE UNIMART reserves the right to cancel an order if the Product has been shipped and the relevant pin code subsequently becomes unserviceable.

3. You agree and acknowledge that, in order to facilitate timely delivery of purchased Products, we may collect specific information such as your name, shipping address, billing address, landmarks, contact details, and other relevant information.

   You shall ensure that all information submitted by you on the Website is true, complete, accurate, and sufficient to identify the actual place of delivery.

   You understand that you shall bear responsibility for any failure to deliver the purchased Products resulting from your failure to provide correct, complete, sufficient, and accurate information at the time of placing the order.

   It is further clarified that we shall not be liable in any manner or at any point in time due to your failure to provide correct and complete information.

4. We will attempt to deliver the purchased Product to your designated address within the estimated delivery timeline notified to you.

   If you are not available or present to accept delivery of the Product, our Logistic Partners will make a maximum of 2 (two) attempts to deliver the purchased Product(s) to you.

   If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us.

5. While we make reasonable endeavours to ensure that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you acknowledge that delivery may be delayed on account of:
   • Logistical issues beyond our control.
   • Unsuitable weather conditions.
   • Political disruptions, strikes, employee lockouts, elections, lockdowns, containment zones, etc.
   • Acts of God such as floods, earthquakes, etc.
   • Other unforeseeable circumstances.
6. In the event of a delay, we shall make reasonable attempts to inform you by writing to your email ID and/or mobile number registered with us.

   We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Website.

   Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment, delivery, or use of the purchased Products.

7. We endeavour to engage Logistic Partners, employees, and agents with the highest regard for ethics and integrity and to maintain professionalism, competence, and good conduct.

   You agree and acknowledge that the actions and inactions of delivery personnel are not within our direct control, and it is not possible for us to monitor and observe every delivery executive.

   Since we facilitate delivery of Products purchased by you, we shall not be liable for any acts or omissions on the part of our delivery agents, employees, personnel, Logistic Partners, or their respective employees, agents, or personnel, including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc.

   Any ill-mannered, impolite, discourteous, or offensive conduct by delivery executives, agents, or personnel of Logistic Partners is beyond our direct control.

   Any issue arising between you and a delivery executive, agent, or personnel of a Logistic Partner will have to be resolved by you independently.

   You agree and acknowledge that you will not hold us responsible or require us to settle, mediate, or resolve disputes between you and delivery personnel delivering Products to you.

8. Once you place an order on the Website, we process the order and hand over the purchased Product to our Logistic Partner.

   The Customer will receive a unique tracking identity number once the purchased Product is handed over to the Logistic Partner. This tracking identity number will enable the User to track the status of delivery of the purchased Products.

   The Customer may use the tracking identity number on the Website of the Logistic Partner to check the status and location of the purchased Product and its estimated delivery time.

   Our customer service team coordinates with the Logistic Partners to ensure that Products are delivered to you at the earliest and makes reasonable efforts to ensure that the Logistic Partners update the tracking status of purchased Products on a real-time basis.

   It is clarified that we engage third-party service providers to facilitate delivery of Products and therefore do not guarantee the accuracy or correctness of tracking information. Tracking status may be subject to inconsistencies arising from time lags in updating information and/or other technical difficulties beyond our control.

9. You may receive the Product after sharing a One-Time Password (OTP) with our Logistic Partner.

   If the Product delivered to you contains multiple parts, components, or accessories, you should verify that all such parts are available in the package and ensure that the complete package, as mentioned on the shipping box or order details, has been received by you.

10. Do not accept any package that appears visibly damaged, torn, or tampered with during transit, or where the package seal has been tampered with.

    Our packages may be secured with tamper-evident seals. Please carefully inspect the condition of the package before accepting delivery.

    Acceptance of a visibly tampered or damaged package may disqualify you from certain return or replacement claims relating to missing products, physically damaged or defective Products, incorrect Products, or missing product(s), subject to verification and applicable policy.

11. We reserve the right to charge or collect shipping fees on Products from time to time.

    Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, and other applicable factors.

    You agree that we are authorized to collect, on behalf of the Logistic Partner, applicable shipping and delivery fees for the delivery service provided by the Logistic Partner.

    Where a shipping fee has been charged for delivery of a purchased Product, such shipping fee will generally not be refunded pursuant to a return request.

    However, we may make exceptions and refund applicable shipping fees where a defective, damaged, deficient, or incorrect Product has been delivered for reasons attributable to us and the claim is accepted following due verification.

12. Returns of purchased Products are facilitated through our reverse-logistics partners.

    Upon receipt of a return request through the Website, and once the request has been duly approved by us, our reverse-logistics partner shall contact you to arrange collection of the purchased Product from you.

3. Customer Support Team

Any queries or concerns relating to this Delivery & Shipping Policy may be directed to our customer support team using the contact details below.